If this is your first time using the AMI Music mobile App, touch the Account icon at the bottom-right corner of the screen to get started. Here you can create an account one of two ways:
- Sign in with Facebook: Click the dark blue button, then press Continue. Here you sign in by launching the Facebook app or by entering your Facebook credentials (email or phone number, and password).
- Create a free account: Click on the grey button. Enter the email address you’d like to be associated with your AMI Music mobile app account. Then enter a password and press Create Account. Click OK. A validation email will be sent to the email address you provided. You will need to validate the email address before adding funds to your account.
Please note that when creating an account, a username will be created for you. To change this, go to Account > Account Settings > User Profile > and tap the Username field. Here you can change your username to one of your liking. Select Done, then press Save in the top-right corner of the screen. You will need to confirm the change by selecting Continue.
Location Search
To check-in to a location, click on Play Music icon in the bottom-left of your screen. A list of nearby locations with AMI music devices will automatically populate. (Please note that your location services need to be enabled in your phone’s settings.) From here, you also can access your recently visited locations and locations you marked as a Favorite. Still not finding your location? Use the search option by entering a city, state or zip code, or by entering all or part of the location name. Once you’ve found your location, simply tap it to check in.
If you tap a location and receive a message saying the venue is offline, please notify the venue’s staff as there is most likely an issue with the Internet service at the location, or the location is not enabled for mobile use.
To add a location to your favorites, simply tap the heart icon to the right of the location name and address. Tap the heart icon again to remove the location from your favorites.
Account > Account Settings
- Update the username, email address, and password attached to your AMI Music account
- View the app’s Terms of Service and Privacy Policy
- Control preferences and notifications
Account > Payment Options
- Add new credit card information
- Update existing creditcard information, including expiration date
- Enable/disable Apple Pay (iOS users only)
Account > Transaction History
- View when funds were added to your account and the amount for each transaction
- View where and when your song and/or video selections were made and the status of each transaction (i.e. completed, XX, XX)
Account > Redeem Promo Code
(Note: You must be checked in at a location to redeem a promo code)
- Promo Codes can be redeemed for free credits specific to an AMI Music location. Once in this screen, simply enter the Promo Code (case sensitive) and the allotted bonus credits will be added to your account for the specific location you are checked-in to at the time of the code redemption.
Favorites/Playlists
Our playlists screen lets you view and delete any song/video you’ve favorited in the app, as well as play the song/video directly from this screen. To view your Favorites, simply tap the Playlists icon at the bottom of the screen. Once here, your Favorites will be displayed. By default, they are sorted by Popularity (number of times you’ve played this song/video via the app). You also can sort this list by Artist or Song Title.
To create a Custom Playlist, tap the Custom tab at the top of the screen, then tap New, which is located in the upper-right corner of the app. Enter a Playlist name, press done, and then save. Adding songs to a playlist is done via the Play Music screens.
To edit a Custom Playlist, tap the Custom tab at the top of the screen, then tap the Playlist you wish to edit. Here, your songs/videos will be sorted by Track Order (order in which you added them to the list). You also can sort the list by Artist, Song Title and Popularity (number of times you’ve played this song/video via the app). To Edit your playlist, tap the blue circle at the top-right corner of the screen, then select Edit Playlist. (Here you also can rename or delete the playlist). To delete a song, tap the red circle located to the left of the song, then tap Delete. To arrange your tracks in a different order, tap the blue circle to the right of Arrange Tracks. You can arrange them by Artist, Song Title or Popularity (number of times you’ve played this song/video via the app).
You can add a song/video in your Favorites to one of your Custom Playlists by simply tapping the song. Also when tapping a song/video, you can view additional music from that artist.
To play a song from one of your Custom Playlists or your Favorites, simply tap the song. (You must be checked in at an AMI Music location in order to play songs from these lists.)
To add a song to your Favorites, tap the song, then tap Add to Favorites. To add a song to one of your Custom Playlist, tap the song, then tap Add to Playlist. From here you can choose from an already created Playlist, or create a new playlist using the instructions above.
Adding Funds/Credits
The AMI Music app’s account is a portable source of funds that you can use to play music on any compatible AMI Music device (jukebox or media player).
To add funds to your account, tap the Add Funds icon at the bottom of the screen. You’ll first need to provide your payment method. If using a credit card, please fill in the required fields. Your credit card information can be stored securely for future use. Once all fields are complete, click the Add button at the top-right corner of the screen. If using Apple Pay XXXX . Once your payment method is provided, select the amount of funds you’d like to add to your account, then tap the Add Funds button. The funds never expire and go wherever you do.
Funds will be converted and displayed as credits once you’re checked in at a location. The value of a music credit can vary between venues.
Please note that AMI Music has separate wallets for U.S. and Canadian currency, and the funds are non-transferrable and only valid at locations in their respective countries – if you have funds in your Canadian app wallet and want to use a jukebox in the U.S., you’ll need to load funds into your U.S. wallet, and vice versa.
If you experience any problems with your account funds or credit card transactions, please notify us ASAP at appsupport@amientertainment.com and our support team will assist you. We’re committed to ensuring a good experience for our customers and will be happy to assist however we can.
Bonus Credits
Bonus credits are not included up front. Locations incentivize its guests to purchase more credits at once by giving them a few extra credits as a bonus for inserting $5, $10 or $20 cash into the jukebox.
Because the credits you purchase through AMI Music work differently, allowing you to use them across multiple locations and days, bonus credits are instead rewarded after you choose a location as your current one and begin using your AMI Music credits.
Once you pay for your first song/video, all additional spending that visit is tracked by the jukebox and bonus credits will be awarded accordingly. This system is designed to ensure that an AMI Music user that spends $5, $10 or $20 in credits during his/her visit, in the end, will receive the same number of credits to use as someone that inserted cash into the jukebox.
View the Queue
An exclusive feature for AMI Music app users is to see what songs are coming up next. To View the Queue, check in and an AMI Music. At the top of the page, if there is an active queue, you will see what song is playing now, and to the right will be a blue circle. To view the queue, tap the blue circle, then tap the View the Queue option. Displayed will be what songs/videos are scheduled to play next. Keep in mind that the queue can change if songs/videos are played with priority.
User Feedback
AMI Music is committed to providing the best possible user experience. To help with this, you have the option to flag a location in which the jukebox isn’t working properly, or there is an issue with song playback. To do this, touch the flag icon on the Song Transaction Details screen and choose one of the errors listed.
A Free Play option may be made available if the jukebox location needs to be verified. To redeem your free song, touch the Free Play button and follow the instructions onscreen to scan the QR code.